24 hour cancellation policy. We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. Please give us 24 hours notice to notify us of any changes or cancellations. We understand that life's circumstances sometimes prevent you from keeping your appointments, but if 24-hour notification is not given, you will be charged 50% the full amount of your scheduled service for the missed appointment. Exceptions may apply.REFUNDS: No refunds on no-show and last minute cancellation's. No shows will be charged the full service amount and last minute cancellations will be charged a 50% fee on full cost of the service booked. All service sales and gift card sales are final. Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase.